Can it tell a real emergency from a routine call?

Yes, and that's most of the value. Intake asks the questions your best dispatcher would — is water actively running, is the main shut off, is there sewage, is it a business with no working restroom — then flags true emergencies for immediate dispatch and books the rest into normal hours. Nobody rolls a night truck for a dripping hose bibb.

What happens to calls at 2am?

They get answered. The caller reaches a system that triages, gives an honest arrival window and after-hours rate, books the visit and pages the on-call tech only when it genuinely warrants a truck. Non-urgent callers get a first-thing-morning slot instead of a voicemail box they'll abandon for the next listing.

Do I need to switch off ServiceTitan or Housecall Pro?

No. We work with ServiceTitan, Housecall Pro, Jobber, Service Fusion and plenty of shops still running a whiteboard. The automation sits between your phone system, your CRM and your field software and does the retyping and reminding your office does today.

Can it grow our maintenance memberships?

That's usually the second build. Water heater ages, softener service intervals, backflow test deadlines, drain-cleaning cycles and expiring memberships all become scheduled outreach with a booking link attached — so recurring revenue stops depending on someone finding time to work a list.

Do you serve my area?

Yes. Karteric works with plumbing contractors across the United States, residential and commercial. Everything is built and supported remotely, so your service area has no bearing on deployment speed.

Plumbing

Automation that answers at 2am and books the job by morning

Plumbing emergencies don't wait for office hours, and neither do the homeowners calling about them. Karteric™ builds the systems that pick up every call, sort a burst pipe from a slow drain, book the truck, and keep your maintenance customers on the schedule instead of in a spreadsheet.

Start with a conversation

The reality for plumbing contractors

A water heater fails at 11pm and the homeowner starts dialing. They aren't comparing licenses or reading reviews — they're calling until somebody human answers. If your line rolls to voicemail, that call is already at the next plumber in the list, and so is the water heater replacement, the softener and every service call that household would have made for the next decade.

The calls that do get answered create their own chaos. Everything sounds urgent on the phone, so the truck rolls for a dripping valve while an actual sewage backup waits. The on-call tech gets paged for jobs that could have waited until eight, and the morning board gets rebuilt three times before the first coffee.

Meanwhile the profitable, predictable work quietly slides. Backflow tests come due, softeners need service, memberships lapse, and the customer whose water heater you installed in 2016 is now nine years past a conversation nobody had time to start. It's the highest-margin revenue in the shop and it depends entirely on someone remembering.

What automation does for plumbing

Five systems built around the two things that decide a plumbing shop's year: who answers first, and who keeps the customer.

24/7 instant response with real triage

Every call, text and form is answered immediately and asked the questions a seasoned dispatcher would ask — is water running, is the main shut off, is it clean water or sewage, one fixture or the whole house. Severity, address and access details are captured and the job lands on the board already sorted.

Emergencies get the truck they need and routine work fills the normal schedule, without a person filtering every call.
After-hours capture that stops the leak in your pipeline

Nights, weekends and the middle of a busy afternoon are all covered the same way: an honest arrival window, a clear after-hours rate, a booked slot, and the on-call tech paged only when the situation warrants it. Everyone else wakes up to a confirmed morning appointment.

The calls you never knew you were losing turn into a booked board before your office opens.
Dispatch and scheduling glue

New jobs flow into your field software correctly tagged, techs get their day and job history on their phone, parts-on-order work resurfaces when the part arrives, and anything unassigned escalates before it goes stale. Callbacks and warranty visits route to the tech who did the original work.

Dispatch stops being a person retyping the same address into three screens.
Maintenance reminders and membership nurture

Your service history becomes a calendar: water heater flushes, softener salt and service, backflow test deadlines, drain-cleaning intervals, and expiring memberships each trigger their own outreach with a booking link. Lapsed members get a win-back before they call someone else.

Recurring revenue and membership renewals run on the calendar instead of on somebody's memory.
Review requests while the fix is still fresh

When the invoice clears, the customer gets a review request naming the tech who came out, timed to the visit rather than a weekly batch. Anything short of a strong rating routes privately to you first so a warranty issue stays a service call, not a public review.

Steady, recent reviews are what put you at the top of the map pack the next time a heater fails nearby.

We don't sell a boxed plumbing package. We start with your call flow and your on-call rotation — what actually counts as an emergency in your shop, who gets paged, what your techs will and won't do on a phone — then build to fit. Proven systems where they apply, custom where your rules are your own.

The payoff

Every after-hours call becomes revenue

Emergency work carries premium rates and almost always leads to a bigger follow-on job. Capturing the nights and weekends you currently miss is the fastest revenue in the shop — no additional marketing spend, no additional truck.

Right truck, right job

Real triage stops you paying overtime for a call that could have waited and stops a genuine emergency sitting behind it. Better sequencing means more completed calls per tech per day without anyone driving faster.

Recurring revenue that recurs

Membership renewals, backflow tests and service intervals are the most predictable margin a plumbing company has. Running them automatically smooths the slow weeks and reduces how much the year depends on emergencies.

How we work

Discovery first. We won't build a triage script before we understand what an emergency means in your shop.

Intelligent by design

We map your call flow, on-call rotation and dispatch rules — including the judgment calls your best CSR makes without thinking.

Outcomes over outputs

Success is captured after-hours calls, higher membership retention and fewer wasted night runs.

Human at the center

Techs and dispatchers keep the judgment and the customer relationship. Automation handles the answering, sorting and reminding.

Future-proof

Built to survive a software change, a second truck, a third — and maintained as your service area grows.

Plumbing automation questions

Can it tell a real emergency from a routine call?: Yes, and that's most of the value. Intake asks the questions your best dispatcher would — is water actively running, is the main shut off, is there sewage, is it a business with no working restroom — then flags true emergencies for immediate dispatch and books the rest into normal hours. Nobody rolls a night truck for a dripping hose bibb.
What happens to calls at 2am?: They get answered. The caller reaches a system that triages, gives an honest arrival window and after-hours rate, books the visit and pages the on-call tech only when it genuinely warrants a truck. Non-urgent callers get a first-thing-morning slot instead of a voicemail box they'll abandon for the next listing.
Do I need to switch off ServiceTitan or Housecall Pro?: No. We work with ServiceTitan, Housecall Pro, Jobber, Service Fusion and plenty of shops still running a whiteboard. The automation sits between your phone system, your CRM and your field software and does the retyping and reminding your office does today.
Can it grow our maintenance memberships?: That's usually the second build. Water heater ages, softener service intervals, backflow test deadlines, drain-cleaning cycles and expiring memberships all become scheduled outreach with a booking link attached — so recurring revenue stops depending on someone finding time to work a list.
Do you serve my area?: Yes. Karteric works with plumbing contractors across the United States, residential and commercial. Everything is built and supported remotely, so your service area has no bearing on deployment speed.

Tell us what your phones are costing you

Bring the after-hours calls, the dispatch board and the membership list nobody has time to work. We'll listen first and figure out what actually fits.